How quickly does the SMS fire after a missed call?

Within 60 seconds. The system listens for missed calls on your business number and triggers an SMS automatically.

What is the typical conversion rate?

Industry research and our own client data show 35-50% of texted callers respond and book a job within minutes. For a Perth plumber missing 10 calls/week at $400 average job value, that recovers approximately $5,200/month.

Missed-call Text-back

Missed-call Text-back | The Highest-ROI Automation in Australian SME

The missed-call text-back is the single highest-ROI automation we set up for Australian SMEs. Implementation: 30 minutes. Monthly impact: thousands of dollars.

How it works

Visitor calls your business number.
Call rings, nobody picks up.
Within 60 seconds, an automated SMS is sent to that caller’s number: “Hi this is [Your Business]. Sorry we missed your call. We’ll call you back, but if it’s quicker, what was the call about?”
Caller texts back. Your team sees the conversation in Sales Growth Suite, replies in 5 minutes, books the job.

The maths

For a small Perth plumber averaging 10 missed calls per week:

Without missed-call text-back: 10 missed calls × ~10% callback success = ~1 job recovered/week × $400 average = $400/week = $1,733/month
With missed-call text-back: 10 missed calls × ~40% conversion = 4 jobs recovered/week × $400 = $1,600/week = $6,933/month
Net recovery: ~$5,200/mo for one trade business.

For a hair salon, restaurant, dental practice or any business with $50-$500 average transaction value, the maths are similar — typically 5-10x return on the cost of the platform.

Available from Gold tier

Missed-call text-back is included in Gold (AUD $597/mo + $1,497 setup) and Platinum (AUD $1,197/mo + $1,997 setup) — alongside SMS, AI chatbot, payments and review automation.

Get the missed-call automation set up in your business this month.