AI Chatbot for Australian Small Business
AI Chatbot for Australian Small Business | What It Does (and Doesn’t)
The AI chatbot in Sales Growth Suite is built for one job: qualify visitors, answer common questions, and book qualified leads into your calendar. It does not pretend to be a person, it does not try to close, it escalates to a human the moment it cannot answer.
What the AI chatbot answers (autonomously)
- “How much does
cost?” → trained on your pricing page - “What are your opening hours?” → live from your business profile
- “Do you service
?” → live from your service area config - “Can I book an appointment?” → opens your booking calendar inline
- “What’s the difference between Bronze and Silver?” → trained on your tier descriptions
What it does NOT do
- Try to “sell” or pressure visitors — that frustrates leads.
- Pretend to be a person — visitors are told it’s an assistant.
- Make up answers when it doesn’t know — it escalates instead.
- Train on your data outside your tenancy — your data stays your data.
The handover to a human
The moment a visitor says “I want to talk to someone” or asks a question outside the bot’s training, the bot opens a chat to your team in Sales Growth Suite. Your team sees the conversation history, the visitor’s intent, and any data they’ve entered.